{"id":708,"date":"2020-12-07T11:17:04","date_gmt":"2020-12-07T11:17:04","guid":{"rendered":"https:\/\/samcon.ca\/?page_id=708"},"modified":"2021-12-03T02:35:11","modified_gmt":"2021-12-03T02:35:11","slug":"warranty","status":"publish","type":"page","link":"https:\/\/www.samcon.ca\/fr\/garanties-et-service-apres-vente\/","title":{"rendered":"Garanties Et Service Apr\u00e8s-Vente"},"content":{"rendered":"
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Service apr\u00e8s-vente\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Notre service apr\u00e8s-vente se compose d’une \u00e9quipe qui se r\u00e9partit le travail, que ce soit la prise d’appels, le traitement des appels, l’ex\u00e9cution du travail sur place par nos sous-traitants ou encore par l’\u00e9quipe Samcon.

Chaque appel de service apr\u00e8s-vente est dirig\u00e9 vers un centre d’appels o\u00f9 il sera r\u00e9pertori\u00e9 et trait\u00e9 \u00e0 partir d’un logiciel qui g\u00e8re le service clients. Ce logiciel nous informe de la nature des travaux \u00e0 ex\u00e9cuter, des sous-traitants concern\u00e9s, et nous fournit toutes les informations pertinentes qui nous permettront d’\u00e9valuer constamment la qualit\u00e9 de nos interventions ainsi que la rapidit\u00e9 avec laquelle nous sommes intervenus.

\u00c9tant un constructeur important dans l’industrie du condo \u00e0 Montr\u00e9al et constamment \u00e0 l’\u00e9coute de nos clients, nous nous devons de vous offrir un produit de premi\u00e8re qualit\u00e9 ainsi qu’un service clients hors pair.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Garanties<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L\u2019ensemble des b\u00e2timents construits par Samcon est garanti.<\/p>\n

Les diverses garanties offertes par Samcon comprennent, pour les projets r\u00e9sidentiels assujettis au R\u00e8glement sur le plan de garantie des b\u00e2timents r\u00e9sidentiels neufs<\/em>:<\/p>\n

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    La garantie pr\u00e9vue par le R\u00e8glement sur le plan de garantie des b\u00e2timents r\u00e9sidentiels neufs<\/em>.<\/p>\n<\/li>\n<\/ul>\n

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      La garantie de qualit\u00e9 qui prot\u00e8ge les b\u00e2timents construits par Samcon contre les vices cach\u00e9s qui les rendent impropres \u00e0 l’usage auquel on les destine ou qui diminuent tellement leur utilit\u00e9 que l’acheteur n\u2019aurait pas achet\u00e9, ou n’aurait pas donn\u00e9 si haut prix, s’il les avait connus.<\/p>\n<\/li>\n

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      La garantie contre les malfa\u00e7ons existantes au moment de la r\u00e9ception des ouvrages construits par Samcon, ou d\u00e9couvertes dans l’ann\u00e9e qui suit leur r\u00e9ception.<\/p>\n<\/li>\n

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      La garantie contre la perte des ouvrages construits par Samcon qui survient dans les cinq ans qui suivent la fin des travaux, que la perte r\u00e9sulte d’un vice de conception, de construction ou de r\u00e9alisation, ou, encore, d’un vice du sol.<\/p>\n<\/li>\n

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      Garantie de remboursement de 60 jours pour tout achat de propri\u00e9t\u00e9 Samcon. Nous sommes absolument confiants qu’apr\u00e8s 30 ans d’exp\u00e9rience, vous serez satisfait de votre nouvelle maison. Si vous n’est l’\u00eates pas, nous rach\u00e8terons votre maison au prix que vous l’avez pay\u00e9. *Certaines conditions s’appliquent. 
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      Garantie de 2,500$ contre tout dommages impr\u00e9vus li\u00e9s \u00e0 une fuite d’eau dans votre condo. Nous comprenons que votre temps est pr\u00e9cieux et lorsque ces \u00e9v\u00e9nements inattendus se produisent, nous offrons cette garantie pour  d\u00e9dommager votre temps perdu.
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    • Garantie APCHQ 5 ans sur la structure et construction g\u00e9n\u00e9rale.
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      Pour les projets r\u00e9sidentiels non assujettis au R\u00e8glement sur le plan de garantie des b\u00e2timents r\u00e9sidentiels neufs<\/em>, les garanties offertes par Samcon sont les suivantes:<\/p>\n

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        La garantie de qualit\u00e9 qui prot\u00e8ge les b\u00e2timents construits par Samcon contre les vices cach\u00e9s qui les rendent impropres \u00e0 l’usage auquel on les destine ou qui diminuent tellement leur utilit\u00e9 que l’acheteur n\u2019aurait pas achet\u00e9, ou n’aurait pas donn\u00e9 si haut prix, s’il les avait connus.<\/p>\n<\/li>\n

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        La garantie contre les malfa\u00e7ons existantes au moment de la r\u00e9ception des ouvrages construits par Samcon, ou d\u00e9couvertes dans l’ann\u00e9e qui suit leur r\u00e9ception.<\/p>\n<\/li>\n

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        La garantie contre la perte des ouvrages construits par Samcon qui survient dans les cinq ans qui suivent la fin des travaux, que la perte r\u00e9sulte d’un vice de conception, de construction ou de r\u00e9alisation, ou, encore, d’un vice du sol.<\/p>\n<\/li>\n<\/ul>\n

        Samcon, gagnante \u00e0 4 reprises du prix Domus du Constructeur de l’ann\u00e9e, jouit de plus que 25 ans d\u2019exp\u00e9rience dans le domaine de la construction et la vente d\u2019unit\u00e9s d\u2019habitation r\u00e9sidentielle et s\u2019enorgueillit d\u2019un remarquable taux de satisfaction de sa client\u00e8le.<\/p>\n

        Consid\u00e9rant ce qui pr\u00e9c\u00e8de, nos garanties et nos constructions sont aussi solides que notre r\u00e9putation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Customer care Our customer care is made up of a team that shares in the work, from answering and handling […]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"pagetype":[13],"class_list":["post-708","page","type-page","status-publish","hentry","pagetype-about-us"],"acf":[],"yoast_head":"\nSamcon Warranties and services - Warranties of APCHQ | Samcon<\/title>\n<meta name=\"description\" content=\"The Samcon Warranty is a supplemental warranty to one of the two APCHQ warranties. 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